Privacy Policy

1. Agreement to Terms

These terms of use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and (“company,” “we,” “us,” or “our”), concerning your access to and use of the GO EC Website as well as any other media form, media channel, mobile or mobile application related, linked, or otherwise connected to (collectively, the “site”). You agree that by accessing the site and/or mobile application, you have read, understood, and agreed to be bound by all of these terms of use. If you do not agree with all these terms of use, you are expressly prohibited from using the site and/or mobile application and you must discontinue use immediately.

The site and/or mobile application may occasionally post additional terms and conditions or documents, which are hereby expressly incorporated herein by reference. We reserve the right to alter or amend these conditions of use at any time and for any cause, at our sole discretion. The “last updated” date of these conditions of use will be updated to inform you of any updates, and you renounce any claim to specific notice of each change. Every time you use our site and/or mobile application, please check the applicable terms to know which ones are in effect. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised terms of use by your continued use of the site and/or mobile application after the date such revised terms of use are posted.

2. Intellectual Property Rights

Unless otherwise indicated, the site/ application is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site/ application (collectively, the “content”) and the trademarks, service marks, and logos contained therein (the “marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international! conventions. The content and the marks are provided on the site/ application ‘as is’ for your information and personal use only. Except as expressly provided in these terms of use, no part of the site/ application and no content or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the site/ application, you are granted a limited license to access and use the site/ application, as well as to download or print a copy of any portion of the content to which you have lawfully gained access, exclusively for your own personal, non-commercial use. This is granted as long as you are eligible to use the site/ application. We reserve all ownership rights to the site/ application, the content, and the marks that are not specifically granted to you.

3. User Representations

• You had the legal capacity and agreed to comply with these terms of use.
• You were not a minor in the jurisdiction in which you resided.
• You did not access the site/application through automated or non-human means, whether through a bot, script, or otherwise.
• You did not use the site/application for any illegal or unauthorized purpose.
• Your use of the site/application did not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current, or future use of the site/ application (or any portion thereof).

4. Prohibited Activities

The site/application may only be accessed and used for the purposes for which it is intended by us. The use of the site/application for any commercial purposes other than those we have expressly permitted or support is strictly prohibited.

As a user of the site/application, you agree not to:

• Systematically retrieve data or other content from the site/application to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us, or trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the site/application that limit or restrict the use or copying of any content.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the site/application.
• Use any information obtained from the site/application in order to harass, abuse, or harm another person/the company.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the site/application in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the site/application.
• Upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the site/application or modifies, impairs, disrupts, alters, or interferes with its operation or maintenance.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices.
• Interfere with, disrupt, or create an undue burden on the site/application or the networks or services connected to it.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the site/application to you.
• Attempt to bypass any measures of the site/application designed to prevent or restrict access to it.
• Copy or adapt the site/application’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up a part of the site/application.
• Use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the site/application, or use any unauthorized script or software.
• Use a buying agent or purchasing agent to make purchases on the site/application.
• Use the site/application as part of any effort to compete with us or otherwise use it for any revenue-generating endeavor or commercial enterprise.

5. User Generated Contributions

The site/ application does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the site/ application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “contributions”). Contributions may be viewable by other users of the site/ application and through third-party website/ applications. As such, any contributions you transmit may be treated in accordance with the site/ application privacy policy. When you create or make available any contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the site/ application, and other users of the site/ application to use your contributions in any manner contemplated by the site/ application and these terms of use.
• Your contributions may be used by us, the site/ application, and other users of the site/ application in any manner permitted by the site/ application and these conditions of use if you are the original creator and owner of them or you have obtained all applicable licenses, rights, consents, releases, and permissions.
• You have the written consent, release, and/or permission of each identifiable individual person in your contributions to use their name or likeness to enable inclusion and use of your contributions as contemplated by the site/ application and these terms of use.
• Your contributions are not false, inaccurate, or misleading.
• Your contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
• Your contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your contributions are not used to harass or threaten (in the legal sense) any other person or to promote violence against a specific person or class of people.
• Your contributions do not violate any applicable law, regulation, or rule.
• Your contributions do not violate the privacy or publicity rights of any third party.
• Your contributions do not violate any applicable law concerning child pornography, or are not intended to harm the well-being of minors.
• Your contributions do not include any offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
• Your contributions do not otherwise violate, or link to material that violates, any provision of these terms of use, or any applicable law or regulation.

Any use of the site/ application in violation of the foregoing violates these terms of use and may result in, among other things, termination or suspension of your rights to use the site/ application.

Contribution License:

You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the privacy policy and your choices (including settings). By submitting suggestions or other feedback regarding the site/ application, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your contributions. You retain full ownership and responsibility for all of your contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your contributions provided by you. You are solely responsible for your contributions and expressly agree to exonerate us from any and all responsibility.

Submissions:

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the site/ application (“submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such submissions and warrant that such submissions are original with you or you have the right to submit them. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your submissions.

6. Site / Application Management

We reserve the right, but not the obligation, to:

• Monitor the site/ application for violations of these terms of use.
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these terms of use, including, without limitation, reporting such users to law enforcement authorities.
• In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof.
• In our sole discretion and without limitation, notice, or liability, remove from the site/ application or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
• Otherwise manage the site/ application in a manner designed to protect our rights and property and to facilitate the proper functioning of the site/ application.

7. Term and Termination

These terms of use shaji remain in full force and effect while you use the site/ application. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the site/ application (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the site/ application or delete any content or information that you posted at any time, without warning, in our sole discretion.

Suppose we terminate or suspend your account for any reason. In that case, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

8. Modifications and Interruptions

We reserve the right to change, modify or remove the contents of the site/ application at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our site/ application. We also reserve the right to modify or discontinue all or part of the site/ application without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the site/ application. Nothing in these terms of use will be construed to obligate us to maintain and support the site/ application or to supply any corrections, updates, or releases in connection therewith.

9. Governing Law

These terms shall be governed by and defined following the laws of govt. Of India and yourself irrevocable consent that the courts of Ernakulam shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

10. Dispute Resolution

Restrictions: The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the full extent permitted by law:

• No arbitration shall be joined with any other proceeding.
• There is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class-action procedures.
• There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to arbitration: The parties acknowledge and agree that the following disputes are not covered by the above provision regarding binding arbitration:

• Any disputes seeking to enforce or protect, or relating to the legality of, any intellectual property rights of a party.
• Any dispute involving, or resulting from, allegations of theft, piracy, invasion of privacy, or unauthorized use.
• Any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any dispute falling within that portion of this provision found to be illegal or unenforceable, and such dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above. The parties agree to submit to the personal jurisdiction of that court.

If any part of this provision is determined to be unlawful or unenforceable, neither party will choose to arbitrate any dispute falling under that portion; instead, such dispute shall be resolved by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties hereby consent to the personal jurisdiction of such courts.

11. Corrections

There may be information on the site/ application that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the site/ application at any time, without prior notice.

12. Disclaimer

The site/application is provided on an as-is and as-available basis. You agree that your use of the site/application and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site/application and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the site/application’s content or the content of any website/applications linked to it. We will assume no liability or responsibility for any of the following:

• Errors, mistakes, or inaccuracies of content and materials.
• Personal injury or property damage of any nature resulting from your access to and use of the site/application.
• Any unauthorized access to or use of our secure servers and/or any personal or financial information stored therein.
• Any interruption or cessation of transmission to or from the site/application.
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the site/application by any third party.
• Any errors or omissions in any content or materials, or any loss or damage of any kind incurred as a result of the use of content posted, transmitted, or otherwise made available via the site/application.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site/application, any hyperlinked website/application, or any website/application or mobile application featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of products or services. As with any purchase, you should use your best judgment and exercise caution where appropriate.

13. Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us. Under certain U.S. state laws and international laws, some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

14. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorney’s fees and expenses, made by any third party due to or arising out of:

• use of the site/ application;
• breach of these terms of use;
• any breach of your representations and warranties set forth in these terms of use;
• your violation of the rights of a third party, including but not limited to intellectual property rights; or
• any overt harmful act toward any other user of the site/ application with whom you connected via the site/ application.
• The User agrees to use the Company’s charging stations, equipment and related infrastructure strictly in accordance with the prescribed instructions and for their intended purpose only.
• The User shall be solely responsible for any loss, damage, misuse, or destruction caused to the Company’s equipment, whether due to negligence, misuse, unauthorized handling, or intentional acts.
• The Company reserves the right to assess and determine the extent of such damage at its sole discretion, and the User hereby authorizes the Company to recover or deduct the applicable repair, replacement, or associated charges from the User’s wallet balance, linked payment method, or through any other legal means.
• The Company shall not be liable for any loss, damage, or injury arising from improper use of the equipment by the User. In addition, the Company reserves the right to suspend or terminate the User’s access to the application and services in case of such damage or misuse.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

15. User Data

We will maintain certain data that you transmit to the site/ application for the purpose of managing the performance of the site/ application, as well as data relating to your use of the site/ application. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the site/ application. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

16. Electronic Communications, Transactions, and Signatures

Electronic communications include messages sent to us via email, website/ application visits, and online form submissions. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the site/ application, satisfy any legal requirement that such communications be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site/ application. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site/ application. You hereby waive any rights or requirements under any statutes, regulations.

17. Miscellaneous

These terms of use and any policies or operating rules posted by us on the site/ application or with respect to the site/ application constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision. These terms of use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these terms of use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these terms of use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these terms of use or use of the site/ application. You agree that these terms of use will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these terms of use and the lack of signing by the parties hereto to execute these terms of use.

18. Terms and Conditions of Mobile Recharging Application Download

Acceptance of terms: By downloading, installing, or using this mobile recharging application (the “app”), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use the app.

Registration and account security: To access certain features of the app, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

The information and details provided during registration shall be the sole responsibility of the user. Any misrepresentation or submission of false, inaccurate, or misleading information—whether pertaining to an individual or an organization—shall make the user solely liable for any resulting legal, social, or reputational disputes, including those involving GO EC. GO EC shall not, under any circumstances, be held responsible or liable for any such misrepresentation or disputes arising from the data or inputs provided by the user.

In the event of such misrepresentation or misuse, GO EC reserves the right to permanently disable, suspend, or blacklist the user’s account from accessing or using the GO EC application and its related services.

Use of the app: You may not use the app for any illegal or unauthorized purpose. You agree to comply with all applicable laws and regulations regarding your use of the app. You shall not engage in any activity that interferes with or disrupts the app’s functionality, servers, or networks.

Mobile recharge services: The app facilitates recharge services. You acknowledge and agree that any transactions conducted through the app are solely between you and the service provider. We do not assume any responsibility for the quality of services provided by mobile service providers, and any disputes related to such services should be resolved directly with the respective service provider. A minimum stipulated balance needs to be maintained in the e-wallet connected to the respective user account, which shall be subject to change as applicable.

19. Charging of Tariff Rates

Charging tariffs may differ across states and may vary between solar and non-solar hours, depending on applicable regulatory requirements, operational costs, and local electricity pricing structures. The applicable charging tariff will be clearly displayed on the GO EC application prior to the initiation of each charging session. Users are advised to verify the applicable tariff displayed on the application before initiating a charging session.

20. Privacy Policy

This Privacy Policy explains how GO EC collects, uses, stores, shares, and protects information relating to individuals who access or use the GO EC Website as well as any other media form, media channel, Mobile channel, mobile or mobile application related, linked, or otherwise connected to (collectively, the “site/application”). This Policy forms an integral part of the GO EC Terms and Conditions. By accessing, downloading, installing, registering for, or using the site/application, you acknowledge that you have read and understood this Policy and consent to the collection, use, storage, sharing and processing of your information as described herein.

If you do not agree with this Policy, please do not download, install, access, or use the site/application.

1. Definitions

In this Policy, unless the context otherwise requires:

“Site/application” means the GOEC website, mobile Application, media channel, related link, or otherwise connected to GOEC.

“Applicable Law” means the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any other law, rule, regulation, or notification applicable to the processing of personal data in India, as may be amended from time to time.

“Company”, “we”, “us”, or “our” means GOEC.

“Third Party” means any natural person, company, organisation, authority, or entity other than the User, the Company, and persons authorised to process personal data on behalf of the Company. Third parties may include service providers, business partners, regulatory authorities, and other entities with whom personal data may be shared in accordance with this Privacy Policy and applicable laws.

“Data Fiduciary” and “Data Principal” have the meanings assigned to them under the DPDP Act.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data.

“User”, “you”, or “your” means any individual who accesses, downloads, installs, registers on, or otherwise uses the Platform, including Electric vehicle users, guest users, registered account holders, technicians, administrators or business customers.

“User Content” means any information, data, text, images, videos, audio recordings, identification details, user contact information, chat and call history during communication for customer support, responses to surveys or questionnaires, documents submitted to support requests or verification, screenshots and attachments provided during customer service interactions, location-related submissions, vehicle details including EV Model, registration number, battery specifications, payment preferences, charging preferences or charging schedules.

2. Scope of this Policy

This Policy applies to all Personal Data and other information collected by GOEC through its Site/Application, regardless of the device or means used to access it. This Policy does not apply to information collected by any third party, including any third-party website, application, or service that may be linked to or accessible through the Platform. We encourage you to review the privacy policies of any third-party service before providing your information to them.

3. Information We Collect

We collect information in the following categories:

3.1. Information You provide to Us

When you register for, access, or use Our Site/Application, we may collect:

• Full name, contact number, vehicle details like vehicle registration number, Vehicle model;
• Mobile phone number and email address;
• Address, city, state, and location details;
• Photographs, images, videos, audio recordings, and documents uploaded by you;
• Ratings, reviews, comments, and feedback;
• Payment, billing and transaction information relating to User e-wallet recharge, credits, and offers; and
• Any other information you choose to provide through your User Account, communication, or customer support requests.

3.2. Information Collected automatically

We may receive information about you from:

• Device information, including device identifiers, device type, operating system, and mobile network information;
• GPS and location data, to enable location-based matching and services;
• Application usage information, including features accessed, time spent, search history, and interaction patterns;
• Vehicle information, including vehicle type and category, model, make, variant, year of manufacture, fuel type, ownership status, vehicle photographs, and vehicle-related information provided through the Site/application. We may also automatically collect information relating to the use and operation with the Platform, including location data, route information, trip history, travel distance, speed, timestamps, service availability status, vehicle activity records, and other telemetry or operational data generated through the use of the Mobile Application and associated device permissions;
• Log data, including IP address, access times, pages viewed, and crash reports;
• Call metadata, including call logs and duration of voice and video calls facilitated through the Site/application, but not the content of such calls unless expressly disclosed or required by law; and
• Information collected through cookies, analytics tools, and similar technologies, as described in Section 10 below.

3.3. Information collected from Third Parties

We may receive information about you from:

• Payment gateway providers, for the purpose of processing transactions;
• Original vehicle manufacturer and their affiliated connected vehicle platforms may share information relating to the User;
• Other Users of the Platform, such as ratings, reviews, or communications relating to you; and
• Publicly available sources, where permitted by applicable law.

4. Purpose of Collection and Use of Information

We collect and use your information for the following purposes:

• to create, verify, and maintain your profile and account on the Site/application;
• to provide, operate, maintain, and improve the Site/application and related services;
• to facilitate connections, communications, transactions, and interactions between users, supporting staff, employees of the Company, associated service providers, original vehicle manufacture on the Site/application;
• to verify user identity, credentials, licences, certifications, vehicle details, and other information required for access to or use of the Site/application;
• to process registrations, credits, e-wallet recharge, payments, and other transactions;
• to process and enable the smooth and convenient charging of the electric vehicle;
• to provide customer support, respond to enquiries, investigate complaints, resolve disputes, and enforce our Terms of use;
• to send service-related notifications, alerts, confirmations, updates, reminders, security notices, and administrative communications;
• to personalize user experience, content, recommendations, advertisements, and services based on user preferences, location, activity, and interactions with the Site/application;
• to monitor, analyze, and understand usage patterns, trends, and user behaviour for business intelligence, research, analytics, and service improvement purposes;
• to detect, investigate, prevent, and address fraud, unauthorized access, security incidents, abuse, illegal activities, and violations of applicable laws or our policies;
• to verify and maintain the safety, reliability, and integrity of the Platform and its users;
• to comply with applicable laws, regulations, court orders, governmental requests, legal processes, and regulatory requirements;
• to protect our rights, property, business interests, Users, and the public;
• to communicate promotional offers, marketing communications, surveys, newsletters, and information about products, services, events, and opportunities, where permitted by applicable law; and
• for any other purpose disclosed to you at the time of collection or otherwise permitted under applicable law.

5. Legal Basis and Consent

By downloading, installing, registering for, or using the Site/application, you provide your free, specific, informed, and unambiguous consent to the collection, use, storage, sharing, and processing of your Personal Data for the purposes described in this Policy, in accordance with the DPDP Act.

Where required by Applicable law, we will seek your explicit consent before collecting or processing sensitive categories of information, including personal information, call recordings, etc. You may withdraw your consent at any time by writing to us at the contact details provided in Section 14 below; however, such withdrawal will not affect the lawfulness of any processing carried out prior to the withdrawal, and may limit or prevent your continued access to certain features of the Site/application.

6. Sharing and Disclosure of Information

We do not sell your Personal Data. We may share your information in the following circumstances:

6.1. With Service Providers

We may share information with third party vendors, contractors, and service providers who perform services on our behalf, including payment gateway providers, cloud hosting providers, analytics providers, etc. Such parties are bound by confidentiality and data protection obligations consistent with this Policy and Applicable law.

6.2. For legal and Regulatory Providers

We may disclose information where required by Applicable Law, or in response to a valid request from a court, tribunal, government authority, or law enforcement agency, or to protect the rights, property, or safety of GO EC, our Users, or the public.

6.3. In connection with Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or part of our business or assets, your information may be transferred as part of that transaction, subject to Applicable law.

6.4. With Your Consent

We may share your information with other third party where you have given your explicit consent to do so.

7. Data Retention

We retain your Personal Data only for as long as necessary to provide the Site/application and its services, comply with our legal obligations, resolve disputes, prevent fraud, and enforce our Terms of use. Specific retention practices for categories such as chat history, call history, deleted accounts, payment history, etc are set out in the GO EC terms of use, which form part of this Policy by reference.

8. Data Deletion

You may request deletion of your account and Personal data at any time through the account settings available on the Site/application or by writing to us at the Contact details in Section 14. Upon receipt of a valid request, we will delete or anonymise your Personal Data within a reasonable period, except where retention is necessary or permitted under Applicable Law, including for compliance with legal obligations, resolution of disputes, prevention of fraud, or enforcement of our Terms of Use.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your Personal Data against unauthorized access, use, disclosure, alteration, loss, misuse, or destruction. These safeguards include identity verification mechanisms, access controls, encryption where appropriate, and secure storage practices, consistent with the DPDP Act and prevailing industry standards.

No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions to protect your account.

In the event of a Personal Data breach affecting your information, we will take appropriate steps to investigate and remediate the breach and will notify you and, where required, the relevant regulatory authority, in accordance with Applicable Law.

10. Cookies and Similar Technologies

The Site/application may use cookies, device identifiers, software development kits, analytics tools, and similar technologies to enhance your experience, understand usage patterns, and improve the Site/application. You may control or disable certain tracking technologies through your device or browser settings; however, doing so may affect the availability or functioning of certain features of the Site/application.

11. Location, Camera, and Microphone Permissions

The Site/Application may request access to your device location, and microphone in order to provide location-based matching, identity verification, and communication features such as voice calls and video calls. You may grant, decline, or withdraw such permissions at any time through your device settings. If you decline or withdraw any required permission, certain features of the Site/Application may become unavailable, limited, or unable to function as intended, and GO EC shall not be liable for any resulting loss of functionality.

12. Children’s Privacy

This Site/application is intended solely for individuals who are eighteen years of age or older. We do not knowingly collect Personal Data from individuals below eighteen years of age. If we become aware that we have inadvertently collected Personal Data from a minor, we will take reasonable steps to delete such information promptly, in compliance with the DPDP Act.

13. Your rights as a Data Principal

Subject to Applicable Law, you have the right to:

• access and obtain a summary of the Personal Data we hold about you;
• request correction or updating of inaccurate or incomplete Personal Data;
• request erasure of your Personal Data, subject to our legal retention obligations;
• withdraw your consent to processing at any time;
• nominate another individual to exercise your rights in the event of your death or incapacity, as permitted under the DPDP Act; and
• register a complaint with us, and thereafter with the Data Protection Board of India, where applicable.

To exercise any of these rights, please contact us using the details provided in Section 14 below.

14. Grievance Officer and Contact Details

In accordance with Applicable Law, we have designated a Grievance Officer to address any queries, complaints, or concerns relating to this Policy or the processing of your Personal Data.

Technical Expert, GO EC

Email: sannadh.vm@goecworld.com

Address: GO EC Autotech Private Limited, No. 51/18(8), 7th Floor, KB Square, Vyttila, Ernakulam, Kerala – 682019

We will endeavour to acknowledge and resolve complaints within the timelines prescribed under Applicable Law.

15. Third Party Links and Materials

The Site/application may contain links to third party websites, applications, or services, or may display third party advertisements. This Policy does not apply to the privacy practices of such third parties, and GO EC is not responsible for their content, accuracy, or privacy practices. We encourage you to review the privacy policy of any third-party service before providing any information to it.

16. Fraud Prevention and Impersonation

GO EC communicates with Users only through its official application, website, verified email addresses, and verified social media accounts. We will never ask you to share your account password, OTP, or banking details through unofficial channels. Please refer to the fraud prevention provisions of our Terms and Conditions for further guidance, and report any suspicious communication to us immediately.

17. Changes to this Policy

We may amend or update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be notified to you through the Site/application, by email, by SMS, or through in app notification, in accordance with the notice provisions of our Terms and Conditions. Your continued use of the Site/application following any such update constitutes your acceptance of the revised Policy.

18. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and any dispute arising in connection with this Policy shall be subject to the dispute resolution and jurisdiction provisions set out in the GO EC Terms and Conditions.

19. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at the details provided in Section 14 above.

21. Intellectual Property

All intellectual property rights in the app, including but not limited to copyrights, trademarks, and trade secrets, are owned by us. You may not reproduce, distribute, or create derivative works of the app without our express written consent.

22. Termination

We reserve the right to terminate or suspend your access to the app at any time, with or without cause, and with or without notice.

23. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting. Your continued use of the app after changes are posted constitutes your acceptance of the modified terms.

24. Refund Policy

24.1 Refund eligibility: Refunds are applicable only in cases where the vehicle recharge transaction through our mobile application has been unsuccessful, resulting in no credit or service provided by the respective mobile service provider. Refunds will not be provided for any successful recharges/ top up to the GO EC wallet. It is the responsibility of the user to verify the accuracy of the mobile number and the selected recharge amount before confirming the transaction.

24.2 Wallet balance and account deactivation: In the event that a user chooses to discontinue or deactivate their GO EC account, any remaining balance in the user’s wallet shall not be refunded under any circumstances. The user’s account shall be eligible for deactivation only after the wallet balance has been fully utilized or exhausted. GO EC shall not be liable to refund, transfer, or adjust any unused wallet amount once the user initiates discontinuation of the account.

24.3 Incorrect wallet recharge: Users are solely responsible for verifying all details, including the amount and payment information, before initiating any wallet recharge or transaction. Any incorrect amount entered or wrongly executed recharge shall not be refunded under any circumstances. GO EC shall not be held liable for any loss, error, or inconvenience arising from such incorrect inputs or transactions initiated by the user.

24.4 Failed or unsuccessful wallet recharge: In case the amount topped up by the user is deducted from their bank account but does not reflect in the GO EC wallet, any refund, if applicable, shall be processed only through the respective payment gateway and in accordance with the terms and conditions of that payment gateway. GO EC shall not be responsible for any delays or failures in refund processing caused by the payment gateway or the user’s bank.

24.5 Refund process: To request a refund for an unsuccessful recharge transaction, the user must contact our customer support within 24 hours of the transaction date, providing the relevant transaction details. Any refund if applicable would be refunded only to the GO EC wallet. Under any circumstances, refund requests to the customer bank accounts instead of e-wallet would attract penalty and service charges.

Refund requests must include the following information:

• User’s name and contact details
• Transaction ID
• Mobile number for which the recharge was intended
• Date and time of the transaction
• Any other relevant details

Refund requests can be submitted through care@goecworld.com. Please note that no telephonic requests / approvals shall be entertained.

24.6 Refund verification: Our customer support team will review the refund request and verify the details provided. Refunds will only be processed if the recharge transaction is confirmed as unsuccessful, and all required information is provided accurately.

24.7 Refund timeframe: Refunds, when approved, will be processed within 7 business days of the approval. The actual time for the refund to reflect in the user’s account may vary depending on the payment method and the user’s financial institution / user’s bank account. Refund due to technical issues (not related to GO EC) or change in mobile number will only be credited to the GO EC e-wallet of the respective registered mobile number. Any change in mobile number has to be intimated to the customer care (care@goecworld.com) through email from the registered email ID.

24.8 Recharge disputes: In the event of a dispute regarding a successful recharge transaction (e.g., incorrect recharge amount, wrong mobile number), users are encouraged to contact our customer support to seek resolution. Refunds for recharge disputes will be considered on a case-by-case basis, taking into account the circumstances and provided documentation. Any further unresolved disputes shall be handled as per the arbitration clause of these terms and conditions. We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website or application.

25. Renewal Terms for RFID

The acquisition of RFID is facilitated through the GO EC application. Its validity spans one year from the date of integration with our application. Renewal, subject to applicable renewal charges (Rs 100, Rupees One Hundred only), is mandatory after the initial one-year period.

The discretion to implement changes for renewal lies only with GO EC. No automatic replacements shall be provided for RFID in the event of physical damage. The user needs to initiate/ apply for issuance of / replacement of RFID subject to applicable charges. RFID malfunctions due to technical issues will be appropriately addressed or replaced if required.

Renewal of RFID can be carried out either through the GO EC application or by contacting the customer care number. Renewal charges are subject to change without prior notice and are subject to statutory charges as applicable.

26. Minimum Balance Policy

A predefined non-refundable minimum balance must be upheld in the GO EC wallet. The current minimum balance is Rs 50 (Rupees Fifty only). A minimum top-up value applies to all top-ups made via the GO EC app or through the customer care centre. Additionally, we advise maintaining a recommended minimum account balance. All the aforementioned details can be found in the “My Accounts” section of the mobile GO EC application and are subject to potential changes over time.

27. Contact Information for Refund

For any questions regarding our refund policy, users can contact customer support at +91 9778687615.

By using our mobile recharging application, you acknowledge that you have read, understood, and agreed to our policies, terms and conditions. By downloading and using the app, you acknowledge that you have read, understood, and agreed to these terms and conditions.

28. Contact Information (general)

For any questions regarding these terms and conditions, contact us at +91 9778687615.

Contact us: In order to resolve a complaint regarding the site/ application or to receive further information regarding the use of the site/ application, please contact us at: